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Key Indicators It’s Time to Switch to a Cloud Phone System

Key Indicators It’s Time to Switch to a Cloud Phone System

Change can be frightening, but it shouldn’t be what holds your company back from growth. Many businesses that haven’t yet switched to a cloud phone system have maintained their old communication systems out of a fear of change. This puts you at risk of too many costly...

AI: Powering Contact Centers for the Future

AI: Powering Contact Centers for the Future

Today, 70% of customers have spent more money to work with a company that provides great customer service. And in 2015, Gartner found that customer experience would be the key brand differentiator in the coming years. Your contact center plays a critical role in...

3 Ways to Reduce Your Call Center Average Wait Time

3 Ways to Reduce Your Call Center Average Wait Time

You’ve been on hold for half an hour. Every few minutes, an automated message breaks in to assure you “Your call is important to us.” The longer you wait for an actual representative, how important you feel decreases. Your irritation skyrockets. We’ve all been in this...

Fix the Phones and Save the Day with Unified Communications

Fix the Phones and Save the Day with Unified Communications

The state of your business’ phone system says a lot about your business health. A phone system that consistently causes problems for employees is like a persistent cough that complicates communication and frustrates customers and staff alike. Aging phone systems hold...