Blog

Why CRI Is a Trusted Advisor for the Cloud

Why CRI Is a Trusted Advisor for the Cloud

It’s no secret that the cloud has burst in popularity in recent years. Cloud services and cloud providers have experienced tremendous growth, as these statistics demonstrate: By the end of this year, almost 70% of all enterprise infrastructure will be based in the...

Give the Gift of Cloud Collaboration to Employees & Customers

Give the Gift of Cloud Collaboration to Employees & Customers

Even the most diligent workplaces can find themselves falling behind in productivity without realizing it. If your business is not utilizing the cloud, it’s easy to convince yourself that the inefficient and time-consuming workarounds you use to get by are working for...

Aligning the Contact Center With People and Processes

Aligning the Contact Center With People and Processes

To say that we are living in a customer-centric world is an understatement. Contact centers, gamification, on-demand, active listening … these are just a few elements of the standard (and expected) customer service experience. Customers now have more choice than ever....

Unified Communications Leads to Higher Customer Retention

Unified Communications Leads to Higher Customer Retention

In today’s digital world, customers have more options than ever before. From across the street to across the planet, your competition is doing more to draw in new customers and retain existing ones, and unified communications and UCaaS strategies play a major role in...