Blog

It’s no secret that the cloud has burst in popularity in recent years. Cloud services and cloud providers have experienced tremendous growth, as these statistics demonstrate: By the end of this year, almost 70% of all enterprise infrastructure will be based in the...

Even the most diligent workplaces can find themselves falling behind in productivity without realizing it. If your business is not utilizing the cloud, it’s easy to convince yourself that the inefficient and time-consuming workarounds you use to get by are working for...

The holidays are just around the corner, which means it’s time for colder weather, family traditions, delicious meals – and days off work. The cloud can help your business during this chaotic time. Every year there’s a scramble to tie up loose ends before employees...

If you took stock today, how many collaboration systems would you find in your company? From Zoom to personal phone systems to Slack, there are probably a lot. The pandemic required many businesses to make the switch to remote tools overnight, and even over a year...

The year 2020 sent people and businesses spiraling into chaos. Now that the global situation has finally begun to stabilize, evaluating their unified communications strategy has become a top priority for businesses across the country. As the pandemic quickly spread...

To say that we are living in a customer-centric world is an understatement. Contact centers, gamification, on-demand, active listening … these are just a few elements of the standard (and expected) customer service experience. Customers now have more choice than ever....

Slow, outdated and ineffective systems are extremely frustrating when they make simple tasks like logging into email, finding the correct file, or messaging a colleague too complicated. CRI helps cut down on human latency both internally and externally by implementing...

In today’s digital world, customers have more options than ever before. From across the street to across the planet, your competition is doing more to draw in new customers and retain existing ones, and unified communications and UCaaS strategies play a major role in...

In today’s ever-changing work environment, it’s essential to have a unified communications / UCaaS (unified communications as a service) partner that can provide your business the tools and technology it needs to grow. We’ve seen the importance of this in our 40+...