Contact Center
Simple but Effective Contact Center Solutions
Easily manage your customer interactions across various channels in one central location.
Streamlined Collaboration
Directing customer communications is a breeze with virtual contact centers that provide an integrated contact management system. Say goodbye to siloed customer contact and hello to streamlined collaboration between agents, sales, marketing, and support teams.
Unmatched Efficiency
Improve your business’s efficiency by automating repetitive tasks. This includes integrating voice call processing into contact center operations, allowing contact agents to focus on more complex customer needs.
Effortless Scalability
With contact center solutions from us, you can scale up or down depending on your business’s contact needs. With our solutions, you have the flexibility to handle high contact volume days with ease and the ability to control costs by scaling back when contact volume is slow.
Customized Solutions
Whether your contact center handles inbound calls, outbound calls, or both, we’ll create a customized contact solution tailored to the specific needs of your business. We design our contact center solutions to help you meet customer service expectations and future contact growth goals.
Save Money While Making Money
Powerful Performance
Increase contact center performance with contact routing algorithms and advanced analytics. Our contact centers give you the tools to measure contact center performance and make improvements based on real-time data.
Don’t Chase Your Customers Away to Your Competitors
The stakes are higher than ever when it comes to contact center solutions. Long wait times, being transferred over and over, and re-explaining issues to various agents can all lead to customer churn. A whopping 88% of customers feel that a company’s experience is as important as its product or services – and your contact center is the front line of contact for your customers. Not to mention, a customer is 4X more likely to buy from a competitor if they have a service-related problem rather than an issue with the price or product.
When you provide a sub-par contact experience, you risk missing out on potential revenue, damaging your reputation, and losing customers’ trust. Don’t take the contact center experience lightly – contact us to get started on creating a customized contact solution that meets your specific business needs and keeps you ahead of the competition for years to come. With us at the helm, you can rest assured that you’re in good hands.
CRI’s Custom Contact Center Benefits
A virtual call center makes contact center operations more efficient, reliable, and cost-effective. With contact center solutions from CRI, you enjoy a host of benefits that streamline your day-to-day and help you achieve your contact center goals.
Integrating multiple contact channels into one central system
Analyzing contact data with real-time reporting
Increasing contact agent productivity
Automating contact processes for efficiency and speed
Reducing costs and contact times
With cloud-based contact centers, you get secure and reliable contact solutions without needing costly hardware or maintenance. Our contact center solutions can be up and running in no time, and they come with a user-friendly interface, so agents have everything necessary to provide fast and effective contact resolution.
3 Steps to Your Ideal Contact Center Environment
Discover
Develop
We create contact center solutions tailored to your business goals and integrate contact channels seamlessly into one system.
Deliver
We get your contact center solution up and running with user-friendly tools and reliable infrastructure.
Take Advantage of Our Decades of Experience
If you’re fed up with technology constantly getting in the way of your business communication, our team at CRI can help. We’ve been market leaders for over 40 years and have helped thousands of customers end their frustration with tech once and for all. Our mission is to help you find the “best of the best” solution for your business with our “best of the best” products, and with our consultative approach, we work hard to find the best solution just for your company, whether it’s big or small. As an exclusive Platinum Partner to Mitel, we achieve premium discounts that we pass along to our customers. Want to save money, time, and aggravation on business communications solutions? Let us show you how easy business communication can be!
