Original content from Mitel

Patient satisfaction extends beyond medical care, encompassing the overall guest experience at healthcare facilities. The reputation of your facility as a sought-after treatment and employment destination depends on the ability of healthcare providers to deliver exceptional care and ensure a high quality of service.

A visit to a healthcare facility can be a very stressful experience for patients and their families, so anything you can do to make their experience easier will speak volumes. Approaching healthcare from a hospitality and medical perspective can help improve patient satisfaction.

One area where healthcare facilities are learning from the hospitality industry is implementing unified communications solutions to enhance the efficiency and delivery of care. Here are three ways unified healthcare communications, adapted from the hospitality industry, can improve the experiences of both patients and staff at your organization while increasing the satisfaction and efficacy of your teams.

1. Integrated Communications

Patients will interact with many applications and systems throughout their treatment, from admission to discharge. A unified communications solution gives providers actionable insights into all aspects of a patient’s care, allowing them to easily forecast, schedule, and adhere to tasks to achieve service-level goals. Mobile applications enable healthcare workers to do all this on the go, from anywhere in the facility, for maximum efficiency.

Integration with other systems optimizes these advantages and makes it easier to keep track of critical patient information. Implementing a secure, scalable, and interoperable communications solution that integrates seamlessly with your other healthcare applications and billing systems creates efficient workflows. Staff have immediate access to comprehensive, up-to-date patient data. You have a clear picture of the entire patient journey and can be confident that nothing is slipping through the cracks. Patients receive timely, higher-quality care from the moment they’re admitted through a streamlined check-out process.


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2. Workflow Management

In healthcare, as in hospitality, efficiency is key. Wait times for procedures or bed turns can take a patient’s stay from a healing experience to a frustrating one. To improve efficiency, look for a workflow management solution to accelerate tickets to the right person the first time.

For example, suppose a patient needs to be transferred from one room to another for treatment but requires the assistance of a porter. In that case, a mobile-friendly workflow management tool lets you send a notification directly to the porter’s mobile device, ensuring a rapid response. This notification system can effectively route surgical or emergency staff where needed most.

The healthcare industry places a higher value on the experience than ever before. With these applications in place, your healthcare facility is primed to enhance patient satisfaction.

3. Improved Staff Experience

A good employee experience greatly enhances the patient experience. Healthcare workers feel more overworked than ever, but operational excellence can help mitigate employee burnout and compensate for staff shortages.

With a strong focus on work/life balance for healthcare staff, the right solution enables management to provide attractive scheduling options, giving employees the flexibility they want. Advanced tools match staff with patient needs, manage shifts, and prevent overscheduling to reduce burnout and improve satisfaction.

Integrated unified communications solutions automate repetitive tasks like tracking medication refills or sending appointment reminders, letting providers focus on meaningful interactions. HIPAA-compliant communications systems also allow clinicians easy and secure access to the correct data and insights to enhance their efficiency of care, so they spend less time poring through records and more time treating patients.

CRI is Your Dedicated Healthcare Communications Partner

CRI provides tailored communication solutions for healthcare organizations in Tennesee, Alabamba, Virgina, and Georgia, ensuring consistent high-quality and secure communications. Our solutions comply with industry regulations and cater to diverse needs, including those of customers with hearing impairments and multi-lingual support requirements. Scalable in nature, our solutions can be easily customized to meet your business demands and patient needs, allowing for seamless adaptability.

Hear it from our healthcare clients:

“CRI has become a great partner for Blood Assurance. The CRI staff was able to get our system up and running quickly and reliably. They have responded quickly and professionally to our questions and our trouble calls. The partnership with CRI will greatly benefit Blood Assurance in the future in the ever-changing world of communications technology.”

– Keith Sosebee, Blood Assurance

Partnering with CRI offers more than just white-glove service; it provides unparalleled insight and expertise for seamless implementation of our solutions in your organization. We support you throughout every stage, from installation and maintenance to training and ongoing assistance. Contact us today to discover how we can enhance communications for your hard-working team and loyal patients