by Alan Burdine | Oct 31, 2023 | Cloud Phone System, Communications Solutions, Unified Communications
Cloud collaboration platforms can give your business a significant advantage over traditional phone systems when it comes to customer interactions. According to a 2022 Hiya survey, 41% of consumers prefer a phone call to resolve an issue. Are you equipped with the...
by Alan Burdine | Oct 5, 2023 | Communications Solutions, Unified Communications
Unified Communications is revolutionizing the way we connect, collaborate, and conduct business. But what happens when your phone system is stuck in the past, unable to embrace this innovative approach? The impact can be far-reaching, hindering growth, efficiency, and...
by Alan Burdine | Oct 3, 2023 | Unified Communications
Navigating through the impending end of life of your Mitel phone system can feel like a daunting task. A new phone system is a significant change and necessitates careful consideration to ensure strategic alignment with your organization’s goals. The process is...
by Alan Burdine | Aug 24, 2023 | Contact Center, Unified Communications
Your contact center is central to your organization’s success. If the experience is lacking, you could see some serious repercussions for your bottom line, employee retention rates, and reputation. By first understanding the challenges and the effects they have on...
by Alan Burdine | Aug 21, 2023 | Unified Communications
When it comes to collaboration tools for your organization, you might be on the fence: Unified Communications (UC) or Unified Communications as a Service (UCaaS). While they both have their pros and cons and can provide an upgrade to your system, knowing which is the...
by Alan Burdine | Jul 7, 2023 | Contact Center, Unified Communications
Original content from Mitel Patient satisfaction extends beyond medical care, encompassing the overall guest experience at healthcare facilities. The reputation of your facility as a sought-after treatment and employment destination depends on the ability of...
