Cloud collaboration platforms can give your business a significant advantage over traditional phone systems when it comes to customer interactions. According to a 2022 Hiya survey, 41% of consumers prefer a phone call to resolve an issue. Are you equipped with the most advanced, reliable and cost-effective phone technology to cater to your customers?
Cloud phone systems utilize internet-based solutions for making and receiving calls, eliminating the need for traditional wall-jack systems. Recognizing their efficiency and cost-effectiveness, large corporations have been quick to adopt cloud phone solutions. Now, small to medium businesses (SMBs) are following suit. The primary reason for this shift? Significant cost savings.
5 Ways Cloud Phone Systems Achieve Cost Savings
Cloud phone systems can significantly reduce both initial and recurring expenses in multiple areas of your business. Tech.co suggests that organizations might spend around $20–$30 per user per month on such systems. From setup to upkeep, the right cloud phone system can be more economical in the long run. Here’s how:
1. Reduced Equipment Expenses
Given that cloud phone systems operate via the internet, there’s a significant decrease in equipment costs. The main tools employees need are a computer and a stable internet connection, with no additional wiring required.
2. No More Long-Distance Charges
For many SMBs, long-distance calls are essential. These costs can accumulate rapidly, especially if you’re trying to broaden your customer reach. Cloud phone systems treat every call the same, local or international, eliminating extra fees.
3. Decreased Maintenance Costs
Fewer physical components mean reduced maintenance costs. With less equipment to manage, there’s less that can go wrong or require updating.
4. Reduced Power Consumption
Your employees’ primary tools are their computers, which they’re already using to work on a daily basis. Fewer devices mean lower electricity bills, positively impacting your financial bottom line.
5. Cloud Transition = Lower Costs
Transitioning from on-site phone systems to cloud-based ones might seem costly, but in the long run, the switch can be financially beneficial. As cloud technology becomes more affordable, so does your phone bill.
Benefits of Cloud Phone Systems
While cost savings are a major advantage of transitioning to cloud communications, they’re just the tip of the iceberg. SMBs and other types of organizations are gravitating towards these systems due to:
Flexibility and Scalability
Unlike physical hardware, cloud solutions provide limitless potential. Whether you’re hiring new employees or downsizing, you can adjust your cloud phone system effortlessly.
With cloud phone systems, employees can work from computers, mobile devices, or even bring their office phones home. This flexibility allows for constant and efficient work, regardless of location.
While traditional phone systems provide basic features, cloud collaboration tools offer advanced capabilities, like efficient call routing, voicemail-to-email transcription, automated attendants, and more. The ability to integrate these systems with CRM tools means when a customer rings, their details instantly pop up, enhancing the customer service experience.
Security and Dependability
Cloud phone systems surpass traditional phone services in both security and reliability. Calls are encrypted, data is stored securely, and the system can adapt to emerging cybersecurity threats. Moreover, backup solutions ensure data integrity even during outages, with disaster recovery as a standard feature.
Cloud systems, being internet-based, are less susceptible to interruptions from power failures or line damages, ensuring consistent service to your customers.
CRI: Your Trusted Advisor for Cost-Effective Cloud Phone Systems
At CRI, we pride ourselves on being experts in communication solutions. We’re here to help you transition to a cloud phone system that offers better security, productivity, adaptability, and most importantly, significant cost savings.
With the range of systems we help you navigate, you can assess each based on their features and their potential benefit to your business. We collaborate with you to pinpoint the system and strategies that will best meet your needs. Given the many challenges businesses face today, we understand you’re looking for a system that enhances communication and eliminates barriers to efficiency. We’re with you from the beginning research phase right through to setup and continuous support.
How CRI helped a client save $150,000
“CRI provided features we did not have, the lowest cost of ownership over five years, and the new system was manageable by our own IT staff. In the past, moves, adds and changes were not only costly, but also time consuming. And more importantly, the solution CRI proposed saves us over $150,000.”
— Julian Robinson, Director of Business and Records, The Church of God International Offices