by Alan Burdine | Jun 7, 2021 | Uncategorized
Slow, outdated and ineffective systems are extremely frustrating when they make simple tasks like logging into email, finding the correct file, or messaging a colleague too complicated. CRI helps cut down on human latency both internally and externally by implementing...
by Alan Burdine | Jun 2, 2021 | Uncategorized
In today’s digital world, customers have more options than ever before. From across the street to across the planet, your competition is doing more to draw in new customers and retain existing ones, and unified communications and UCaaS strategies play a major role in...
by Alan Burdine | May 10, 2021 | Uncategorized
In today’s ever-changing work environment, it’s essential to have a unified communications / UCaaS (unified communications as a service) partner that can provide your business the tools and technology it needs to grow. We’ve seen the importance of this in our 40+...
by Alan Burdine | Apr 6, 2021 | Uncategorized
Change can be frightening, but it shouldn’t be what holds your company back from growth. Many businesses that haven’t yet switched to a cloud phone system have maintained their old communication systems out of a fear of change. This puts you at risk of too many costly...
by Alan Burdine | Mar 15, 2021 | Uncategorized
Chatbots can be an efficient way to interact with your customers. They can quickly provide answers for questions like “How can I update my user information?” Chatbots are ideally used for general, low-hanging-fruit questions that don’t require a person’s assistance....
by Alan Burdine | Mar 10, 2021 | Uncategorized
Today, 70% of customers have spent more money to work with a company that provides great customer service. And in 2015, Gartner found that customer experience would be the key brand differentiator in the coming years. Your contact center plays a critical role in...
