The choice to go with a private cloud solution is typically made after a lot of research and consideration. Are you spending too many man-hours on maintaining and troubleshooting your legacy phone system? Maybe your contact center has outgrown its current capabilities. We understand how frustrating it can be when focusing on your platform takes away from your other business initiatives. Our unified communications solution hosted in the cloud takes platform troubleshooting off your plate so you can focus on your business. But before embracing any private cloud solution, IT teams need to be certain that the platform they implement will meet high standards for security, reliability, and scalability.

Knowing this, CRI is offering Mitel’s recently launched private cloud solution – MiCloud Flex, on the Google Cloud Platform. Partnering with Google brings a number of benefits that help complement the MiCloud Flex offering. As the leading cloud network, Google Cloud offers security, reliability, speed, innovation, and geographic reach that complete our private cloud, unified communications, and collaboration solution. Wondering why this setup works best? Here are the top 5 reasons and why we’re sure it will benefit you:

1. Newer, More Secure Business Communication

You don’t want to be in the phone business anymore, do you? Leave that to CRI. We take your legacy system, give it a boost, and move it to the cloud. This comes with additional security safeguards of the Google platform. Serving over one billion end users each day across 7 cloud products, we are committed to protecting your:





Built on Google Cloud, MiCloud Flex is protected by the same secure-by-design infrastructure, global network, and built-in safeguards that will mitigate the most challenging security scenarios.

With the assurance of the Google brand, Google Cloud also meets the most rigorous privacy and compliance standards that test for data safety, privacy, and security. Even the data centers are built to satisfy the most stringent security standards, with full certifications to meet SOC 2 and HIPAA compliance. The solution is deployed in a dedicated and secure single-instance environment through Google’s cloud access with private and secure network links, so you’ll always have the safety and control necessary for your most valuable data.

2. The Reliability You Need

Downtime is the worst. Time is money and you need reliability. We chose Google’s cloud infrastructure because it’s a future-proof technology monitored and modified by more than 700 top experts in information, application, and network security. This is the same technology that powers billions of search results in milliseconds and serves over six billion hours of YouTube video per month.

MiCloud Flex uses the Google Cloud brand of technology to work across secure, Tier 3+ high-availability data centers with optional additional security measures including full encryption. Information and voice calls are delivered through the public internet using voice over Internet protocols (VoIP), meaning users stay connected anywhere and everywhere – in the office, on the road, or working from home.

For this reason, you can be assured that communications will never go down because of a single network outage or hardware failure. MiCloud Flex features a high-availability deployment or available geo-redundancy for enhanced disaster recovery.

3. Swiftly Delivered Information

So, you’ve outgrown your current contact center capabilities. Now what? Upgrade to the cloud and get your information quickly. Google Cloud leads in speed and availability and boasts:





These ensure low latency and almost zero downtime across Google Cloud products. Additionally, Google Cloud is considered a top performer across most tests, benchmarks, and categories for performance and scalability that stress CPU, memory, disk, and networking resources in the cloud. MiCloud Flex’s fully managed, serverless offerings eliminate operational complexity, making Google Cloud easier to adopt and use.

4. Always Improving

Stay competitive with leading-edge, nimble, fast-moving technology. We all know Google leads the pack of big technology players across the globe. They are at the forefront of research for emerging technologies like artificial intelligence (AI) and the internet of things (IoT), all while maintaining and improving a host of industry-leading products across the cloud. CRI is thrilled to be part of that.

MiCloud Flex Contact Center leverages Google AI capability that integrates multiple tools and resources seamlessly to generate deep insights into data and performance. With serverless data analytics and a machine learning platform guaranteed by Google Cloud, our contact center platform can turn your data into actionable insights with increased efficiency, simplicity, and mobility, making for innovation within and without your organization.

5. Stay Connected Across the Country

Ditch your antiquated system for one that takes you where you need to go. Geographic reach is no problem for the robust number of Google Cloud data centers developed, maintained, and expanded by Google annually. CRI and Mitel have carefully selected a subset of these centers focused on delivering MiCloud Flex based on specific country rollouts worldwide, including:

  • 20 REGIONS

  • 61 ZONES



With an extensive, resilient network of data centers, national deployments and interconnectivity are not a problem.

CRI + Mitel + Google Cloud = The Perfect Cloud Solution

CRI’s MiCloud Flex solution represents the best of 3 leaders and innovators in business communication. By working together, CRI, Mitel, and Google can offer your business a complete, reliable private cloud unified communications and collaboration solution. Your employees will work smarter and more efficiently no matter where they are, and your IT team will be confident that all communications are secure, reliable, and adaptable to every business need.

You shouldn’t have to spend needless hours managing your phone system, your valuable time is better spent on growing your business. If your unified communications system needs to be brought into the 21st century, contact CRI today and we’ll design a modern, efficient cloud solution that saves your organization time and money in the long run.